Dental CE Course: Advanced Methods for Insurance Claim Collections

Correct dental coding helps prevent the loss of revenue. Your billing staff or billing company
probably spends a good deal of time calling insurance companies and following up on claims.
Unfortunately there is a tendency for in-house staff members to simply accept everything that a
customer service representative tells them. Knowledgeable collections help ensure the profitability
of your dental office.
The lecture will cover these topics:
• how to handle the collections call;
• contacting the insurance with real time claims or paper;
• understand what is being said in the Explanation of Benefits, versus simply writing off
what the insurance company says;
• learning how to review the aging report with a fine tooth comb;
• what records and information you need to have before the call;
• tips on maximizing payments from insurance;
• documentation skills;
• how to document for advanced billing, and what letters to use for denial; and
• billing with the correct codes for that insurance.


RESULTS: By attending this lecture, attendees will discover methods to boost their revenue by
learning ways to collect more payment more quickly and more accurately than before.