Dental CE Course: Managing Mallox Moments and Building a Cohesive Team

Stress can significantly interfere with the overall environment in your practice. Your skill in managing tough situations and difficult people will have an impact on your time, your money and your productivity. In this seminar we will investigate the factors that influence your confidence in dealing with difficult people and tough situations. Attendees will learn how positive assertiveness helps to smooth out the bumps in the road! The audience will also learn how their own irrational beliefs cause them stress every day. Participants will learn how to communicate with difficult people and how to reach positive outcomes with them.