Dental CE Course: Minding Our Manners: Courtesy and It

Courtesy makes a strong comeback! As society becomes more demanding, fine-tuning courtesy toward patients can make a significant difference in patient retention, treatment acceptance and your likelihood of earning referrals. Taught by a certified trainer of Professional Protocol, participants will learn what the most demanding and discerning patients perceive as the keys to courteous behavior. You will learn how to implement these behaviors in the practice. If your patients seem to be more critical, if you have an aging patient base, if you are finding it more challenging to keep your most valued patients in your practice or if you have new hires or a jaded team, it may be time to reevaluate your team approach to courtesy. You'll leave this session with specific tips on ensuring that patients view your office as special.
Content will include:
The real meaning of "Common Courtesy"
The top "Do's and Taboos" of courtesy from the patient's point of view
Practical application of courtesy in the dental practice
Role-playing: practice makes perfect
The importance of sincerity and genuineness in communication
Courtesy toward teammates
Courtesy in collegial relationships with other practices